{"id":8550,"date":"2025-08-14T11:30:15","date_gmt":"2025-08-14T09:30:15","guid":{"rendered":"https:\/\/www.customerfriendly.be\/?p=8550"},"modified":"2025-08-14T11:10:00","modified_gmt":"2025-08-14T09:10:00","slug":"table-7-saison-1-episode-4-la-bulgarie-where-cx-is-being-built","status":"publish","type":"post","link":"https:\/\/www.customerfriendly.be\/fr\/table-7-saison-1-episode-4-la-bulgarie-where-cx-is-being-built\/","title":{"rendered":"Table 7 Saison 1 Episode 4: La Bulgarie \u2013 Where CX Is Being Built"},"content":{"rendered":"<p><span class=\"break-words tvm-parent-container\"><span dir=\"ltr\">This month on Table Seven, we\u2019re unpacking how Bulgarian businesses are navigating the digital age \u2013 where customer expectations meet old-school charm. (Yes, we did discuss why McDonald\u2019s kiosks haven\u2019t caught on here. Turns out, we still like a human touch.)<\/span><\/span><\/p>\n<p>Join us for insights on:<br \/>\n* The self-service dilemma \u2013 When efficiency clashes with \u00ab\u00a0but I want someone to hand me my fries\u00a0\u00bb<br \/>\n* AI\u2019s awkward phase \u2013 Why chatbots haven\u2019t quite won us over (yet)<br \/>\n* The workforce behind the magic \u2013 How to keep both employees and customers happy (it\u2019s harder than it sounds)<\/p>\n<p>With expert perspectives from:<br \/>\n\ud83d\udd39 Ralitsa Zaharieva, MCIM (Head of Customer Experience and Marketing, Postbank (Eurobank Bulgaria AD)) \u2013 On bridging digital and human interactions<br \/>\n\ud83d\udd39 Irina \u201cMateeva\u201d Hollatz (WFM Transformation Consultant &amp; Founder at rightWFM) \u2013 Why scheduling isn\u2019t just \u00ab\u00a0math with consequences\u00a0\u00bb<br \/>\n\ud83d\udd39 Iliyan Dimitrov (Grand Master of re:do) \u2013 The tech upgrades customers actually want<\/p>\n<p>Watch now!<\/p>\n<p><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/YGXejKn5WF4\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\"><span style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" data-mce-type=\"bookmark\" class=\"mce_SELRES_start\">\ufeff<\/span><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This month on Table Seven, we\u2019re unpacking how Bulgarian businesses are navigating the digital age \u2013 where customer expectations meet old-school charm. (Yes, we did discuss why McDonald\u2019s kiosks haven\u2019t caught on here. Turns out, we still like a human touch.) Join us for insights on: * The self-service dilemma \u2013 When efficiency clashes with [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2],"tags":[],"class_list":["post-8550","post","type-post","status-publish","format-standard","hentry","category-non-classifiee"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Table 7 Saison 1 Episode 4: La Bulgarie \u2013 Where CX Is Being Built - Customerfriendly<\/title>\n<meta name=\"description\" content=\"Ce mois-ci, sur Table Seven, nous explorons comment les entreprises bulgares naviguent \u00e0 l&#039;\u00e8re num\u00e9rique \u2013 o\u00f9 les attentes des clients rencontrent le charme \u00e0 l&#039;ancienne.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.customerfriendly.be\/fr\/table-7-saison-1-episode-4-la-bulgarie-where-cx-is-being-built\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Table 7 Saison 1 Episode 4: La Bulgarie \u2013 Where CX Is Being Built - Customerfriendly\" \/>\n<meta property=\"og:description\" content=\"Ce mois-ci, sur Table Seven, nous explorons comment les entreprises bulgares naviguent \u00e0 l&#039;\u00e8re num\u00e9rique \u2013 o\u00f9 les attentes des clients rencontrent le charme \u00e0 l&#039;ancienne.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.customerfriendly.be\/fr\/table-7-saison-1-episode-4-la-bulgarie-where-cx-is-being-built\/\" \/>\n<meta property=\"og:site_name\" content=\"Customerfriendly\" \/>\n<meta property=\"article:published_time\" content=\"2025-08-14T09:30:15+00:00\" \/>\n<meta name=\"author\" content=\"Anthony\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Anthony\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.customerfriendly.be\/fr\/table-7-saison-1-episode-4-la-bulgarie-where-cx-is-being-built\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.customerfriendly.be\/fr\/table-7-saison-1-episode-4-la-bulgarie-where-cx-is-being-built\/\"},\"author\":{\"name\":\"Anthony\",\"@id\":\"https:\/\/www.customerfriendly.be\/#\/schema\/person\/3cb20cbcd3c7ec3ebed23a9336f1cf53\"},\"headline\":\"Table 7 Saison 1 Episode 4: La Bulgarie \u2013 Where CX Is Being Built\",\"datePublished\":\"2025-08-14T09:30:15+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.customerfriendly.be\/fr\/table-7-saison-1-episode-4-la-bulgarie-where-cx-is-being-built\/\"},\"wordCount\":162,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.customerfriendly.be\/#organization\"},\"articleSection\":[\"Non classifi\u00e9(e)\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.customerfriendly.be\/fr\/table-7-saison-1-episode-4-la-bulgarie-where-cx-is-being-built\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.customerfriendly.be\/fr\/table-7-saison-1-episode-4-la-bulgarie-where-cx-is-being-built\/\",\"url\":\"https:\/\/www.customerfriendly.be\/fr\/table-7-saison-1-episode-4-la-bulgarie-where-cx-is-being-built\/\",\"name\":\"Table 7 Saison 1 Episode 4: La Bulgarie \u2013 Where CX Is Being Built - 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