{"id":8416,"date":"2025-06-14T18:14:54","date_gmt":"2025-06-14T16:14:54","guid":{"rendered":"https:\/\/www.customerfriendly.be\/?p=8416"},"modified":"2025-06-14T18:14:54","modified_gmt":"2025-06-14T16:14:54","slug":"table-7-saison-1-episode-2-belgique","status":"publish","type":"post","link":"https:\/\/www.customerfriendly.be\/fr\/table-7-saison-1-episode-2-belgique\/","title":{"rendered":"Table 7 Saison 1 Episode 2: La Belgique \u2013 Delight Defined by Differences"},"content":{"rendered":"<p class=\"ds-markdown-paragraph\"><strong>Culture &amp; Connexion : Comment la Culture Fa\u00e7onne l\u2019Exp\u00e9rience Client en Belgique<\/strong><\/p>\n<p class=\"ds-markdown-paragraph\">Votre strat\u00e9gie d\u2019exp\u00e9rience client est-elle bloqu\u00e9e dans une approche universelle ? Ou pensez-vous que la transformation num\u00e9rique seule r\u00e9soudra vos d\u00e9fis CX ?<br \/>\nIl est temps de revenir \u00e0 la r\u00e9alit\u00e9.<\/p>\n<p>&nbsp;<\/p>\n<p class=\"ds-markdown-paragraph\">Rejoignez Michel Stevens dans le deuxi\u00e8me \u00e9pisode de <em>Table 7<\/em> au somptueux Botanic Sanctuary d\u2019Anvers\u2014un ancien monast\u00e8re transform\u00e9 en h\u00f4tel luxueux\u2014o\u00f9 il \u00e9change avec trois visionnaires belges du CX :<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Un alchimiste du service client qui transforme les appels frustr\u00e9s en relations fid\u00e8les (Dimitri)<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Un designer business multidisciplinaire qui m\u00e9lange donn\u00e9es, rugby et sauce piquante maison pour cr\u00e9er des solutions clients (Koen)<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Une leader marketing qui consid\u00e8re les retours clients comme son caf\u00e9 du matin\u2014essentiels et \u00e9nergisants (Anne-Laura)<\/p>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p class=\"ds-markdown-paragraph\">Ensemble, ils d\u00e9cryptent comment la mosa\u00efque culturelle unique de la Belgique\u2014172 nationalit\u00e9s, trois langues et des si\u00e8cles de commerce\u2014exige une nouvelle approche du CX. Vous apprendrez :<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Pourquoi \u00e9couter de vrais appels clients est plus puissant qu\u2019un tableau de bord<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Comment les entreprises belges allient commodit\u00e9 num\u00e9rique et connexion humaine<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Ce que les \u00e9coles de kung-fu et les danses du lion nous enseignent sur les exp\u00e9riences communautaires<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Quand l\u2019\u00e9chec (spectaculaire) peut en fait renforcer la fid\u00e9lit\u00e9 des clients<\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\">Pas de jargon th\u00e9orique\u2014des histoires r\u00e9elles, des id\u00e9es surprenantes et des conseils pratiques venant du c\u0153ur de l\u2019Europe. Car en CX, comme dans la bi\u00e8re belge, les meilleurs go\u00fbts naissent d\u2019un m\u00e9lange r\u00e9fl\u00e9chi.<\/p>\n<p class=\"ds-markdown-paragraph\">Servi avec une touche de charme anversois et une pointe d\u2019humour irr\u00e9v\u00e9rencieux.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/8LeIvN3rHCo?si=dPIe7U5qzzM_Wk-0\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\"><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Culture &amp; Connexion : Comment la Culture Fa\u00e7onne l\u2019Exp\u00e9rience Client en Belgique Votre strat\u00e9gie d\u2019exp\u00e9rience client est-elle bloqu\u00e9e dans une approche universelle ? Ou pensez-vous que la transformation num\u00e9rique seule r\u00e9soudra vos d\u00e9fis CX ? Il est temps de revenir \u00e0 la r\u00e9alit\u00e9. &nbsp; Rejoignez Michel Stevens dans le deuxi\u00e8me \u00e9pisode de Table 7 au [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2],"tags":[],"class_list":["post-8416","post","type-post","status-publish","format-standard","hentry","category-non-classifiee"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Table 7 saison 1 episode 2 Belgique<\/title>\n<meta name=\"description\" content=\"Votre strat\u00e9gie d\u2019exp\u00e9rience client est-elle bloqu\u00e9e dans une approche universelle ? 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