{"id":8396,"date":"2025-05-24T14:19:24","date_gmt":"2025-05-24T12:19:24","guid":{"rendered":"https:\/\/www.customerfriendly.be\/?p=8396"},"modified":"2025-05-24T14:19:24","modified_gmt":"2025-05-24T12:19:24","slug":"table-7-saison-1-episode-1-danemark-quand-moi-signifie-sens","status":"publish","type":"post","link":"https:\/\/www.customerfriendly.be\/fr\/table-7-saison-1-episode-1-danemark-quand-moi-signifie-sens\/","title":{"rendered":"Table 7 Saison 1 \u00c9pisode 1 : Danemark \u2013 Quand \u00ab\u00a0Moi\u00a0\u00bb signifie \u00ab\u00a0Sens\u00a0\u00bb"},"content":{"rendered":"<p class=\"ds-markdown-paragraph\"><strong>\u00c9toiles Michelin &amp; Esprits Marketing<\/strong><\/p>\n<p class=\"ds-markdown-paragraph\">Vous pensez que la personnalisation se r\u00e9sume \u00e0 utiliser le pr\u00e9nom d\u2019un client ? D\u00e9trompez-vous. Ou peut-\u00eatre croyez-vous que les secrets d\u2019un service \u00e9toil\u00e9 Michelin ne s\u2019appliquent pas \u00e0 votre entreprise ?<\/p>\n<p class=\"ds-markdown-paragraph\">Pr\u00e9parez-vous \u00e0 une surprise.<\/p>\n<p>&nbsp;<\/p>\n<p class=\"ds-markdown-paragraph\"><strong>Michel Stevens rejoint Table 7 \u00e0 Copenhague<\/strong> avec trois experts danois de l&rsquo;exp\u00e9rience client :<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Une restauratrice triple \u00e9toil\u00e9e Michelin<\/strong> (Tina)<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Un expert en personnalisation<\/strong> qui a litt\u00e9ralement \u00e9crit le livre sur le sujet (Rasmus)<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Un strat\u00e8ge en fid\u00e9lisation client<\/strong> qui a tout vu (Mikkel)<\/p>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p class=\"ds-markdown-paragraph\"><strong>Au menu :<\/strong><\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">L\u2019influence de la culture danoise sur le CX (bonjour, <em>Janteloven<\/em> !)<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Pourquoi il faut <strong>\u00ab\u00a0recruter des personnalit\u00e9s, pas des CV\u00a0\u00bb<\/strong><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Le lien surprenant entre <strong>employ\u00e9s heureux et clients satisfaits<\/strong><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Et pourquoi <strong>garer des voitures pour vos clients<\/strong> est une id\u00e9e g\u00e9niale<\/p>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Des insights CX pratiques, servis avec un charme danois. Regardez maintenant !<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/1Nmx36w79Y8?si=COh5YTPN_XkDrsyB\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00c9toiles Michelin &amp; Esprits Marketing Vous pensez que la personnalisation se r\u00e9sume \u00e0 utiliser le pr\u00e9nom d\u2019un client ? D\u00e9trompez-vous. Ou peut-\u00eatre croyez-vous que les secrets d\u2019un service \u00e9toil\u00e9 Michelin ne s\u2019appliquent pas \u00e0 votre entreprise ? Pr\u00e9parez-vous \u00e0 une surprise. &nbsp; Michel Stevens rejoint Table 7 \u00e0 Copenhague avec trois experts danois de l&rsquo;exp\u00e9rience [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2],"tags":[],"class_list":["post-8396","post","type-post","status-publish","format-standard","hentry","category-non-classifiee"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Table 7 Saison 1 \u00c9pisode 1 : Danemark<\/title>\n<meta name=\"description\" content=\"Table 7 Danemark : D\u00e9couvrez comment les \u00e9toiles Michelin et le CX danois r\u00e9volutionnent la personnalisation. 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