{"id":8321,"date":"2025-04-13T17:38:20","date_gmt":"2025-04-13T15:38:20","guid":{"rendered":"https:\/\/www.customerfriendly.be\/?page_id=8321"},"modified":"2025-04-13T17:39:41","modified_gmt":"2025-04-13T15:39:41","slug":"demandez-votre-etude-des-maintenant","status":"publish","type":"page","link":"https:\/\/www.customerfriendly.be\/fr\/demandez-votre-etude-des-maintenant\/","title":{"rendered":"Commandez votre \u00e9tude ci-dessous"},"content":{"rendered":"<p>Notre <strong>\u00e9tude approfondie sur la convivialit\u00e9 client<\/strong>, men\u00e9e aupr\u00e8s de 1 280 Belges, a r\u00e9v\u00e9l\u00e9 quelles banques et compagnies d&rsquo;assurance se classent parmi les meilleures en mati\u00e8re de service client en 2025.<\/p>\n<h2>Une nouvelle approche en 2025<\/h2>\n<p>\u00c0 partir de cette ann\u00e9e, \u00e0 la demande des entreprises, nous adoptons une m\u00e9thode plus approfondie pour \u00e9valuer <strong>la convivialit\u00e9 client par secteur<\/strong>. Nous analysons diff\u00e9rentes cat\u00e9gories pour dresser un portrait complet de chaque entreprise dans son domaine.<\/p>\n<h3>Nos crit\u00e8res d&rsquo;\u00e9valuation :<\/h3>\n<ul>\n<li><strong>Convivialit\u00e9 client<\/strong><\/li>\n<li>Satisfaction &amp; attractivit\u00e9<\/li>\n<li>Net Promoter Score<\/li>\n<li>Feedback sur le produit, le service, le rapport qualit\u00e9-prix, l&rsquo;image &amp; la responsabilit\u00e9 soci\u00e9tale<\/li>\n<li>Crit\u00e8res sp\u00e9cifiques au secteur (comme la gestion des sinistres pour les assurances)<\/li>\n<\/ul>\n<h3>Comment participer ?<\/h3>\n<p>Pour \u00eatre \u00e9ligible aux Awards, un minimum de 100 mentions est requis. Nouveaut\u00e9 cette ann\u00e9e : les entreprises ne remplissant pas ce crit\u00e8re peuvent d\u00e9sormais demander une <strong>\u00e9tude sur mesure sur la convivialit\u00e9 client<\/strong>. Nous interrogeons sp\u00e9cifiquement sur votre entreprise et comparons avec nos donn\u00e9es. Ce service est disponible pour <strong>tous les secteurs<\/strong> !<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Notre \u00e9tude approfondie sur la convivialit\u00e9 client, men\u00e9e aupr\u00e8s de 1 280 Belges, a r\u00e9v\u00e9l\u00e9 quelles banques et compagnies d&rsquo;assurance se classent parmi les meilleures en mati\u00e8re de service client en 2025. Une nouvelle approche en 2025 \u00c0 partir de cette ann\u00e9e, \u00e0 la demande des entreprises, nous adoptons une m\u00e9thode plus approfondie pour \u00e9valuer [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-8321","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u00c9tude Client Convivialit\u00e9 2025 - Customerfriendly<\/title>\n<meta name=\"description\" content=\"Comparez votre performance avec notre \u00e9tude client convivialit\u00e9 2025. 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